Responsible Gaming

Gambling can be an enjoyable leisure activity when it is kept within reasonable personal and financial boundaries. The outcome of every game is uncertain, and there is no guaranteed strategy for winning. Previous results do not influence future results, and a run of losses does not mean that a win is due. Always make decisions based on your own circumstances rather than on expectations of recovering money or achieving a particular result.

Before you start, decide how much time and money you are willing to spend. Treat this amount as an entertainment cost, similar to spending on other recreational activities. Do not use money intended for rent, bills, food, education, savings or other essential needs. Never borrow money to gamble, and avoid using credit or funds that you cannot repay.

Practical ways to stay in control

• Set a budget before playing and stop when that budget has been reached.
• Set a time limit and take regular breaks away from gambling activities.
• Keep gambling separate from essential household spending and financial commitments.
• Do not chase losses by increasing stakes or continuing to play for longer than planned.
• Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or drugs, or trying to escape personal problems.
• Do not rely on gambling as a source of income or a way to improve your financial position.
• Keep your account details private and do not allow another person to gamble using your account.
• Review your gambling activity regularly and be honest about how it affects your time, finances and relationships.

It is also important to remember that gambling should never interfere with work, study, family responsibilities, sleep or social activities. A healthy balance means gambling remains one optional form of entertainment rather than a central part of your daily routine.

Account controls can help you manage your gambling before it becomes difficult to stop. Where available, use the responsible gaming tools in your account to set deposit, spending, wagering, loss or session limits. Choose limits that reflect what you can genuinely afford, not an amount based on a hoped-for win. A limit is most useful when it is set before you begin playing.

You may also be able to request a temporary break, restrict access to your account or close your account. These options are intended to help you create distance from gambling. A temporary break or closure should not be treated as a challenge to overcome. If you decide that you need time away, stop playing and use the available account controls as soon as possible.

Checking your gambling habits

1. Do you gamble for longer or spend more than you originally planned?
2. Do you increase your stakes to try to recover losses?
3. Do you feel restless, irritated or anxious when you cannot gamble?
4. Do you hide or minimise your gambling from family, friends or other people close to you?
5. Have you missed work, study, social activities or responsibilities because of gambling?
6. Have you used money set aside for bills or borrowed money to continue gambling?
7. Do you feel guilty, worried or out of control after gambling?
8. Have other people expressed concern about your gambling?

If you answered yes to any of these questions, consider taking a break and seeking independent support. You do not need to wait for gambling to cause serious financial or personal harm before asking for help. Speaking with someone early can make it easier to understand your options and regain control.

If you are concerned about your gambling, you can request a break or self-exclusion from Big Candy Casino through the account support options available on the website. Self-exclusion is a voluntary step that restricts your access for a period chosen or agreed through the applicable process. Once you request self-exclusion, do not attempt to open another account or use another person’s account. Creating alternative accounts can undermine the protection you are trying to put in place.

Before taking a break, consider withdrawing any available balance in accordance with the applicable account and payment procedures, and make sure you understand any information shown during the request process. If you need assistance with self-exclusion, contact customer support using the support channel displayed on the website. We will handle requests in accordance with applicable requirements and the information available for your account.

You can also take practical steps outside your account. Remove saved payment details, avoid gambling-related advertising where tools are available, ask a trusted person to support you, and consider using device or banking restrictions that can reduce access to gambling services. These measures work best when combined with honest conversations and professional advice.

Underage gambling and account safety

Gambling is for adults who meet the applicable legal age requirements. Minors must not create or use a gambling account. Parents and carers should use device controls, keep passwords and payment information secure, and monitor access to devices where appropriate. You should never share your login details or allow another person to use your account, even temporarily.

Problem gambling can affect finances, relationships, work, mental wellbeing and physical health. It can also affect people close to the person gambling. If gambling no longer feels enjoyable or manageable, consider speaking with a qualified counsellor or an independent gambling support service in Australia. These services can provide confidential guidance, practical strategies and referrals suited to your circumstances.

You may also wish to speak with a trusted family member, friend, health professional or financial counsellor. Asking for support is a responsible decision and does not require you to explain or justify every gambling activity. A support person can help you set boundaries, manage access to money, arrange a break and follow through with professional assistance.

• If you feel unable to control your gambling, stop playing and use the available break or self-exclusion controls.
• If financial stress is involved, seek independent financial counselling before borrowing or making further deposits.
• If gambling is affecting your mental health, speak with a qualified health professional or crisis support service.
• If you believe someone is accessing your account, change your password and contact site support promptly.
• If there is an immediate risk to your safety or someone else’s safety, contact emergency services in your area.

Big Candy Casino provides general responsible gaming information and account-based controls where available, but these tools cannot replace professional support. Responsible gambling is a shared effort: understand the risks, set boundaries, monitor your behaviour and act early if gambling begins to cause concern. Please review the account terms and support information on this website for the options available to you.